Expand your career working in IT by joining Serco as an Entry Level Help Desk Support! You will provide tier one support to all Serco employees supporting various government contracts throughout the country. You will be part of a 10-member team that works closely with Tier 2 and other various technical teams to deliver quality service and systems.
Support the CRM Manager, as the subject matter expert for all things Salesforce, designing, configuring, and customizing it. Drive implementations of high-quality solutions through strong stakeholder relationships and facilitating regular status meetings. Maintain Salesforce as the source of truth for all customer and sales data.
Provide Tier III/IV support for the VA EMCS environment, answering priority calls from the VA Enterprise Service Desk, triaging and resolving issues. The role involves maintaining network performance, ensuring security, and troubleshooting a range of issues, including those for executive-level users.