Manage EZLynx implementation projects, including planning, execution, and communication with customers and internal teams. Identify and manage customer expectations, providing guidance on best practices and workflows while handling sensitive information. Develop and maintain project plans, ensuring milestones are met and customers remain on track to achieve mutual goals.
In this role, you will provide technical support to end users on a variety of issues via phone calls, document troubleshooting steps, resolve technical problems, and work with the IT Service Desk and other technical teams.
Support ticket processing and resolution management, which includes detailed and clear documentation of problems and the actions taken to resolve them. Provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.